Wrong Shipping Address

Why We Cannot Change the Shipping Address

Our fulfillment warehouses operate using large automated systems designed to process thousands of orders quickly and efficiently.

Once an order enters the warehouse system:

  • the inventory is immediately allocated to the order

  • the order enters the automated picking and packing process

  • the warehouse does not allow manual order changes

  • warehouse staff cannot interrupt the automated workflow

Because of this, the warehouse does not allow us to contact them to change or edit an order once it has been submitted.

If You Entered the Wrong Shipping Address

If you realize that the shipping address is incorrect, YOU must contact the courier company directly.

Where to find your courier and tracking numbers The name of the courier carrying your shipment and your tracking number(s) are both listed in your shipping confirmation email and on your order history page.

Follow these steps carefully:

  • Contact the courier company on the same day you receive your tracking number(s).

  • Requests made the following day are usually too late and cannot be processed.

⏰ Important Time Window

Address corrections must be requested between 7:00 PM and 9:00 PM — in the time zone of the warehouse the order is shipping from — on the same day the tracking number is issued.

Requests made outside this time window will not be processed by the courier.

Information You Must Provide to the Courier

When contacting the courier company, you must have the following information ready:

  • the correct shipping address

  • all tracking numbers associated with your order

If your order shipped from multiple warehouses:

  • each shipment will have its own tracking number

  • each tracking number must be updated individually with the courier

⚠️ Important Notice

Once the courier accepts the shipment and the package enters their transportation network, we are no longer able to intervene or make changes on your behalf.

Important Reminder Before Placing Your Order

Before completing checkout, please carefully verify:

  • your shipping address

  • your postal code

  • your unit or apartment number (if applicable)

Customers who have multiple saved shipping addresses in their account should ensure the correct address is selected before placing their order.

Old or outdated saved addresses are one of the most common causes of incorrect shipping addresses.

⚠️ IMPORTANT: Once an Order Is Placed, the Shipping Address Can Only Be Changed by YOU

  • Once your order is successfully paid on our website, it is immediately transmitted electronically to an independent third-party fulfillment warehouse for processing and shipping.

  • These warehouses operate using fully automated order processing systems that handle thousands of orders every day.

  • Because of this automated workflow, orders cannot be edited, cancelled, or modified once they are submitted to the warehouse system. This includes changes to the shipping address.

  • The shipping address used for the order is the address entered or selected by the customer during checkout.

Why We Do Not Intervene With Courier Deliveries

Our company operates using a wholesale-style business model that allows us to offer extremely competitive pricing.

To keep our prices as low as possible:

  • orders are processed through fully automated warehouse systems

  • shipments are handled directly by the courier companies

  • customers manage delivery-related requests directly with the courier

Providing manual courier intervention or shipment management would require additional staff and operational costs, which would significantly increase product prices.

Many traditional retail websites provide this type of service, but their prices are typically 20–30% higher to cover those additional costs.

Our system allows us to keep our operating costs low and pass those savings directly to our customers.

Recently viewed