Wrong Shipping Address

  • Once your order is paid on our website, it is immediately forwarded to an independent 3rd-party fulfillment center.

  • Unfortunately, no changes to the order or shipping address can be made after this point.

  • If you've entered the wrong shipping address, promptly contact Purolator (or UPS) upon receiving your tracking number(s) to request a correction.

  • You must provide all your tracking numbers when contacting Purolator or UPS to correct the shipping address.

  • If your order is shipped from multiple warehouses, ensure you have all tracking numbers from each warehouse before contacting Purolator or UPS to make necessary changes.

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