Missing Something From Your Order?

Sorry about that. Most missing items turn out to be in a second box that hasn't arrived yet, so please do Step 1 first.

You have 3 business days after delivery to report missing items. After that, the warehouse can refuse the claim.

Step 1 — Check if another box is still on the way

Your order may ship from more than one warehouse, in more than one box. Purolator and UPS also split shipments on their own sometimes, with no warning.

Do these two things first:

  1. Ask anyone else at your workplace or home who may have opened the box.

  2. Check your tracking to see if all boxes have been delivered.

Your tracking numbers are in your shipping confirmation email, or on your order history page.

  • Purolator shows every box separately, each with its own tracking number and delivery date. Click each one to see its status.

  • UPS shows only ONE tracking number, even when your order is several boxes. To find out how many boxes are coming, call UPS at 1-800-742-5877 or use the chat on their website.

If a box is still in transit, wait for it. Your items are most likely inside.

Step 2 — Email us the claim

If all boxes have arrived and items are still missing, copy the template below into an email and fill in every line.

Send to: info@CheapestTshirts.ca Subject: Missing Items – Order #_____

Full name:
Order number:
Purchase date:
MISSING ITEM 1
Brand:
Model number:
Colour name (exactly as shown on your order):
Size:
Quantity missing:
MISSING ITEM 2
Brand:
Model number:
Colour name (exactly as shown on your order):
Size:
Quantity missing:

Add more item blocks if you need them.

Where to find the brand, model number and colour

They're all listed in your original order confirmation email. Copy and paste them from there — don't guess or describe the colour in your own words. The warehouse matches on the exact model number and colour name, and a claim with "blue" instead of "Royal Blue" gets rejected.

We can't file your claim until every line is filled in. If anything is missing we have to email you back and ask, and that eats into your 3 days.

What happens after you email us

We file the claim with the fulfillment warehouse on your behalf and let you know as soon as they respond.

These are independent third-party warehouses. We don't control their claims process or their decisions, and their review does take into account whether you've filed a missing item claim before.

Need help with tracking?

  • Purolator: 1-888-744-7123, or use the chat at the bottom right of their website (much faster than waiting on hold).

  • UPS: 1-800-742-5877, or the UPS Chat Assistant on their website.

Anything else, just reply to this email or write to info@CheapestTshirts.ca.

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