Wrong Items Received?

Choose one option

Option 1 – Keep them (fastest, and most customers choose this)

Keep the wrong items and pay only the wholesale price for them. As soon as we receive your payment, we ship your missing items. You don't wait for a return and don't have to pack anything.

The items you keep don't go to waste. You can use them on your next customer order or keep them as stock on hand, so you're ready for the next job without having to reorder.

Option 2 – Return them

We send you a free return label. Your missing items only ship after the warehouse receives your return and restocks it, which takes 10–15 business days.

You never pay shipping on either option.

Send us an email

To: info@CheapestTshirts.ca
Subject: Wrong Items – Order #_____

Copy this into the email and fill it in:

Option 1 or 2:
Order number:
Full name:

ORDERED: Brand / Style number / Color / Size / Quantity
RECEIVED: Brand / Style number / Color / Size / Quantity

Attach ONE photo of all the wrong items laid flat, with tags and sizes visible.

What happens next

  1. You send us ONE email with your option (1 or 2), the list, and the photo.
  2. We check your claim with the warehouse (1–2 business days).
  3. We email you back:
    • Option 1: your total to pay. As soon as we receive payment, your missing items ship.
    • Option 2: your free return label. Your missing items ship once the warehouse receives the return (10–15 business days).

Nothing starts until we receive your email with your decision on option 1 or 2, the list, and the photo.

All claims are verified. A false claim gets your account suspended.

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