Wrong Items Received
⛔ Send these two things first — nothing starts without them
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The itemized list (template below) 2. ONE photo with all the incorrect items in it
Keeping the items does not skip this. The warehouse approves the claim, not us, and they require proof. The list is also what we invoice from — we can't bill you for what we can't see.
No list or no photo = we email you back and your claim doesn't start. That's 2–3 days added for something that takes five minutes to do right the first time.
The email
To: info@CheapestTshirts.ca Subject: Wrong Items – Order #_____
One email. Every line filled in. One photo attached.
Full name: Order number:
What went wrong:
WHAT I ORDERED
Brand:
Type:
Model number:
Colour:
Size:
Quantity:
WHAT I RECEIVED
Brand:
Type:
Model number:
Colour:
Size:
Quantity:Repeat both blocks for each additional item.
Copy the brand, model number and colour from your order confirmation email. "Blue" instead of "Royal Blue" won't match our records.
The photo — ONE, with everything in it
One photo total. Not one per item. Not a photo plus a close-up.
All incorrect items in the same frame. For each item the photo must show:
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the brand and model tag
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the size label, readable
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enough of the garment to see the colour
How: lay the items out flat side by side, pull every tag out flat and facing up, shoot from directly above in good light. Check you can read every tag on your own screen before sending. Retake it as often as you like — only one gets sent. No cropping or editing.
What happens next
The warehouse checks inventory records, picking activity, packing weights and security footage. 1–2 business days. Then we email you the result and ask which option you want.
Why we can't just reship
The warehouse won't release replacements until the incorrect items are back in their building and processed back into inventory. That's their rule, not ours, and we can't override it — we're their customer, same as you're ours.
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Option 1 — Keep & Pay |
Option 2 — Return First |
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You keep the wrong items |
Yes |
No |
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You pay for them |
Yes, at wholesale |
No |
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Return shipping |
Not needed |
Free — prepaid label |
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Shipping on your correct items |
Free |
Free |
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Total time |
1–2 business days |
10–15 business days |
You never pay shipping either way.
Option 1 — Keep and pay (fastest)
The itemized list and the one photo are required for this option too. We cannot invoice you or file the claim without them. Nothing starts until we have both.
Keep the incorrect items, pay wholesale for them, and your correct items ship the same or next business day.
All or nothing. Send even part of it back and the warehouse holds your replacements until that box arrives — full 10–15 day wait, nothing gained.
Payment is by Interac e-Transfer. This isn't a website order, so it can't go through checkout.
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Send to |
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Security question |
None — we use Autodeposit |
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Message field |
Your order number |
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Reply "Option 1 — list confirmed" (or send a corrected list). This is what we invoice.
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We send your itemized total.
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You send the e-Transfer.
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Email us that it's sent — bank notices are slow, your email is what tells us to look.
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We confirm and ship.
Option 2 — Return first
The itemized list and the one photo are required for this option too. We cannot issue a return label or file the claim without them. Nothing starts until we have both.
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Reply "Option 2 — list confirmed".
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We email you a prepaid return label — free.
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Pack the items, then either book a carrier pickup from wherever suits you, or drop it off at the nearest location.
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The warehouse receives, inspects and restocks it.
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Only then do your correct items ship.
Steps 3–5 are outside our control: 10–15 business days from the day you ship.
Verification
Every claim is checked against inventory records, picking activity, packing weights and security footage, and your photo is compared against previous claims.
False or misleading claims: claim denied, account suspended, no future service.
Questions? info@CheapestTshirts.ca