Picking Mistakes
We’re sorry to hear that you received the wrong items in your order. While we strive for accuracy, mistakes can happen at any company, and no one is perfect. To help us resolve this quickly, we kindly ask you to send us an email at info@CheapestTshirts.ca with the following details:
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Your order number
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A description of the error (what was wrong with the items you received)
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A picture of the incorrect item, clearly showing the clothing tag and size
Once we receive your email, our warehouse team will conduct an inventory check to confirm whether the correct item is still in stock. They will also review security footage to identify any mistakes made during the order picking process. This may take 1-2 business days.
After the error is confirmed, we will send you a return shipping label via email. Please print the label and return the incorrect item at no cost to you.
Once we receive the returned item, we will promptly ship the correct item to you.
Thank you for your understanding and cooperation. Please don’t hesitate to email us if you have any questions.