Secure Shipping Insurance

Shipping Policy: Potentially Stolen Parcels and Secure Shipping Insurance

Overview

We understand the frustration and inconvenience caused by potentially stolen parcels. This policy outlines our responsibilities and your options regarding such incidents.

Responsibility for Potentially Stolen Parcels

  • Once your order is marked as "Delivered" by the shipping carrier, the responsibility for the package transfers to you.
  • We are not liable for parcels potentially stolen from your delivery location after they have been confirmed as delivered.

Courier Practices

  • Please note that many couriers do not always ring doorbells or provide direct notification upon delivery.
  • This can result in parcels being left unattended and potentially exposed to theft.

Secure Shipping Insurance

  • During checkout, you were presented with the option to purchase "Secure Shipping Insurance" for $5.99.
  • You declined this option and clicked "NO" when asked if you wanted Secure Shipping Insurance.
  • This insurance covers the cost of replacement or reimbursement in case of theft or loss.

No Insurance, No Coverage

  • Since you did not purchase "Secure Shipping Insurance," we are unable to offer any compensation or replacement for potentially stolen parcels.
  • Our policy does not cover theft or loss of parcels that were not insured.

Preventing Parcel Theft

  • Ensure you are home or at the delivery address when the parcel is expected to minimize the risk of theft.
  • Consider selecting "Secure Shipping Insurance" for added protection in future orders.
  • Have your parcel delivered to a secure location, such as a work address or a locker service.
  • Use tracking information to monitor your parcel and arrange for timely retrieval.

Potential Assistance with Courier Companies

If you have experienced a potentially stolen parcel and wish to seek assistance with the courier company, you must first provide documentation:

  • Proof of contact with the courier company, including any communication records.
  • Written confirmation from the courier company, such as pictures of the delivery location or other delivery proof.
  • Once we receive this documentation, we may be able to assist you further in liaising with the courier company.

Claims and Support

  • For insured shipments, please contact our customer support team immediately to file a claim.
  • For non-insured shipments, we unfortunately cannot offer any assistance or compensation.

Contact Information

For any questions or concerns regarding this policy, please reach out to our customer support team at info@CheapestTshirts.ca.

Thank you for understanding and helping us ensure a smooth and secure shopping experience.

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