Delivery Attempt Failed

Purolator and UPS don’t attempt to deliver your package more than once.

However, the courier decides whether a second delivery attempt will be made based on several operational factors. A second attempt is not guaranteed.

If the courier does not attempt a second delivery, your package will be held for 5 days at the nearest pickup location.

Please follow these important guidelines:

  • Always track your package regularly using your tracking number.

  • If delivery fails, check the courier tracking page to see where your package is being held for pickup.

  • The pickup location address can be found on the Purolator or UPS website using your tracking number.

  • If you have questions about the delivery status, you must contact Purolator or UPS directly.

Important

  • If the package is not picked up within 5 days, the courier will return it to the warehouse.

  • When the package is returned, the warehouse will restock the items and apply a 25% restocking fee.

  • Purolator or UPS will also charge us shipping fees for returning the package back to the warehouse.

Because of this, it is the customer's responsibility to:

  • monitor their tracking numbers

  • stay informed about delivery attempts

  • resolve delivery issues directly with Purolator or UPS

Failing to monitor your shipment may result in additional fees and delays.

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