Defects

I Received Defective Items. What Should I Do?

If you receive a garment with a manufacturing defect (such as holes, seam issues, or other production defects), you must report it within 1 week of receiving your order.

To submit a defect claim, please follow the instructions below exactly as listed.

Step 1 — Send Only ONE Email

Please send one email only with the required information.

Your email must include:

  • your order number

  • the quantity of defective item(s)

  • the product model number

  • the size(s)

  • the official colour name

Sending multiple emails for the same claim may result in the claim being denied.

Step 2 — Provide ONE Photo Only

You must attach one single photo only.

The warehouse will not accept multiple photos.

The photo must clearly show:

  • the defective item(s)

  • the defect itself

  • the garment tag clearly showing the size

If more than one item is defective, all defective items must appear together in the same photo.

Important Requirements

To avoid delays or claim rejection:

  • the size tag must be clearly visible in the photo

  • all defective items must appear together in the same photo

  • only one photo is allowed

  • only one email should be sent

  • all required information must be included

Claims that include multiple photos, multiple emails, missing tags, or incomplete information may be denied by the warehouse.

Fraud Prevention Notice

To prevent fraudulent claims, the warehouse and apparel brands maintain internal records of defect claims and submitted images.

All shipments are also processed through automated warehouse systems where orders are scanned, recorded, and verified before leaving the facility.

Because of this:

  • submitted photos may be compared against previous defect claims

  • duplicate or reused images may be flagged automatically

  • suspicious or repeated claims may be investigated

Submitting false or fraudulent defect claims may result in the claim being denied and the customer account being permanently blocked from placing future orders.

This process helps protect both the warehouse and our customers from fraudulent activity while allowing us to maintain extremely competitive pricing.

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