Defects

• Defective Clothing Exchange Process:

  • Exchanges for defective clothing are handled directly by the brands.

  • You have 3 days from receiving your order to request an exchange for defective items.

  • Late requests (after 3 days) will NOT be approved by the brand.

• Submission Requirements:

  • Submit all required information in ONE email to info@CheapestTshirts.ca:

    • Your name, order number, brand name, model number, color, size, and quantity.

    • Include a single attachment with a clear photo showing the defect and the clothing tag (showing the size) in the same picture.

  • Multiple emails will not be accepted by the brands; ensure all information is provided correctly in one email.

• Approval Process:

  • Upon receiving your email with complete information, we will forward it to the respective brand for approval.

  • All requests are tracked in their database for financial record-keeping and brand accountability.

  • Approvals or rejections typically occur within 1-2 days:

    • If approved, the replacement clothing will be shipped out.

    • If denied, we will inform you of the reason provided by the brand.

This process ensures that your request for a defective item exchange is handled efficiently and according to the brands' specific protocols.