Defective Items

I received a defective item. What should I do?

If your item has a manufacturing defect — a hole, a bad seam, a stitching or production flaw — you must email us within 7 days of receiving your order.

⚠️ Read this entire page BEFORE you take your photo or write your email.

You get one email and one photo. There is no second chance. If your claim doesn't follow the instructions below exactly, the warehouse will deny it, and it cannot be fixed, resubmitted or reopened.

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Step 1 — Take the photo (do this first)

This is where most claims fail. Take your time.

You may send ONE photo. Not two. Not a photo plus a close-up. One.

That single photo must clearly show both of these things together:

1. The defect

2. The garment's size tag, with the size readable

A photo of only the defect will be denied. A photo of only the tag will be denied. Two separate photos will be denied.

How to take a photo that gets approved

1. Lay the garment flat on a plain surface in good light.

2. Pull the size tag out flat so the size is fully readable.

3. Fold or arrange the garment so the defect and the size tag are side by side in the same frame.

4. Take one photo from directly above, close enough that the size text can be read.

5. Check the photo before you send it. Can you read the size? Can you see the defect clearly? If not, take it again now — you can retake it as many times as you want, but you can only send one.

Do not crop, edit, filter, annotate, circle, or draw on the photo. Send the original image.

If more than one item is defective

All defective items must appear together in that same single photo, with each item's size tag visible, in the same single email. Do not send one email per item.

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Step 2 — Send ONE email

Send to: info@CheapestTshirts.ca Subject: Defect Claim – Order #_____

Copy the template below into your email, fill in every line, and attach your one photo.

Add more item blocks if needed. Everything goes in this one email.

Where to find the model number and colour name: they're listed in your original order confirmation email. Copy and paste them exactly. Do not describe the colour in your own words — "blue" instead of "Royal Blue" will not match the warehouse records.

Do not send a follow-up email. A second email — even to add information, correct a typo, or ask a question about the claim — counts as a second submission and the claim will be denied.

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Your claim will be automatically denied if:

• More than one email is sent.

• More than one photo is sent.

• The defect and the size tag do not appear together in the same photo.

• The size tag is not clearly readable.

• Not all defective items appear together in the same photo.

• Any required information is missing.

• The instructions on this page are not followed.

Denied claims cannot be corrected, updated or resubmitted.

Before you hit send, check: one email, one photo, defect and readable size tag both visible, all defective items in that photo, every line of the template filled in.

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Fraud prevention

To prevent fraudulent claims, the warehouse and the apparel manufacturers keep internal records of defect claims, submitted photos and claimant information. Every order is scanned, recorded and verified by automated warehouse systems before it ships.

As part of that verification:

• Submitted photos may be compared against previous defect claims.

• Duplicate or previously submitted images may be automatically flagged.

• Repeated or suspicious claims may be investigated.

Submitting a false, altered, misleading or fraudulent defect claim will result in immediate denial of the claim, permanent closure of your customer account, and a permanent ban from ordering on any of our websites or affiliated platforms.

These procedures protect both our customers and our suppliers, and they are part of how we keep our pricing as low as it is.