Orders placed before the following warehouse cut-off times will ship the same business day.

Toronto Warehouse cut-off time: 4:45 PM EST
Calgary Warehouse cut-off time: 3:45 PM MST
Vancouver Warehouse cut-off time: 4:45 PM PST

Any order placed after these cut-off times will be shipped the following business day.

The warehouses operate Monday to Friday only and are closed on weekends.

Orders placed on weekends or holidays will be processed on the next business day.

We use the following courier companies to ship our orders:

• Purolator
• UPS

Most shipments are sent using ground shipping services.

In some cases, when the delivery address is located in a very remote community, Purolator may transfer the shipment to Canada Post for the final portion of the delivery.

In these situations:

• the first leg of the shipment is handled by Purolator
• the final delivery is completed by Canada Post

Because two different carriers may be involved in these situations, delivery speeds may vary and tracking updates may appear differently.

Customers located in remote areas may need to contact Canada Post directly for the most accurate delivery information once the shipment has been transferred.

Yes.

Once your order has been shipped from the warehouse, tracking numbers will be provided so you can track your shipment yourself.

For the most accurate and up-to-date information, customers should copy and paste their tracking number directly into the courier’s official website.

Third-party tracking applications such as the Shop Pay tracking system sometimes show delayed or inaccurate updates.

For this reason we strongly recommend tracking shipments directly on the courier websites.

Purolator tracking:
https://www.purolator.com

UPS tracking:
https://www.ups.com

📦 Warehouse Locations, Cut-Off Times & Delivery Estimates (Canada)

⏰ Warehouse Cut-Off Times (Same-Day Shipping)

Orders placed before the cut-off time for the selected warehouse will typically ship the same business day.

• Toronto Warehouse (EST): 4:45 PM
• Calgary Warehouse (MST): 3:45 PM
• Vancouver Warehouse (PST): 4:45 PM

Important:

• Orders placed after the cut-off time will ship on the next business day
• Warehouses operate Monday to Friday only
• Closed on weekends and statutory holidays

🚚 Shipping Carriers

We ship all orders using trusted national carriers:

• Purolator (Ground)
• UPS (Ground)

To maintain the lowest possible shipping costs, we use standard ground shipping services only.

🔎 Tracking Your Order

Once your order has shipped:

• You will receive one or more tracking numbers by email
• Orders shipping from multiple warehouses will have multiple tracking numbers
• For best accuracy, track directly on the courier’s website

📍 Delivery Time Estimates

Delivery times vary depending on the warehouse location and shipping destination.

🏙️ Toronto Warehouse (Ontario)

• ON, QC, NB: 1–2 business days
• MB, SK, NS, NL, PE: 2–4 business days
• AB, BC: 3–5 business days

🏔️ Calgary Warehouse (Alberta)

• AB, BC: 1–2 business days
• ON, QC, NB, MB, SK: 2–5 business days
• NS, NL, PE: 4–6 business days

🌊 Vancouver Warehouse (British Columbia)

• BC, AB: 1–2 business days
• ON, QC, NB, MB, SK: 3–5 business days
• NS, NL, PE: 5–6 business days

⚠️ Important Delivery Notes

• Delivery times are estimates only and not guaranteed
• Delays may occur due to:
• Weather conditions
• Holiday / peak season volume
• Courier delays or disruptions
• Remote areas may experience longer delivery times
• Some shipments may be transferred to a local carrier for final delivery

❌ Northern Regions (Not Serviced)

We currently do not ship to:

• Yukon
• Northwest Territories
• Nunavut

Due to extremely high shipping costs and unreliable delivery service, we are unable to offer service to these regions.

💡 Pro Tip to Save on Shipping

To reduce shipping costs and delivery times:

• Choose products from the same warehouse whenever possible
• Select the warehouse closest to your delivery address

Orders from multiple warehouses may result in:

• Multiple shipments
• Multiple tracking numbers
• Additional shipping charges per warehouse

Some products are stored in different warehouse locations across Canada.

When an order contains items that are stocked in multiple warehouses, the items will ship separately from each warehouse that carries the selected products.

This usually happens because the customer selected items that are stocked in different warehouse locations.

Each shipment will have its own tracking number.

No.

We do not normally ship using Canada Post.

Our orders ship using Purolator or UPS, which provide faster and more reliable delivery.

Canada Post may only be used when a shipment is transferred by Purolator for delivery to very remote communities.

Why We Cannot Change the Shipping Address

Our fulfillment warehouses operate using large automated systems designed to process thousands of orders quickly and efficiently.

Once an order enters the warehouse system:

• the inventory is immediately allocated to the order

• the order enters the automated picking and packing process

• the warehouse does not allow manual order changes

• warehouse staff cannot interrupt the automated workflow

Because of this, the warehouse does not allow us to contact them to change or edit an order once it has been submitted.

---

If You Entered the Wrong Shipping Address

If you realize that the shipping address is incorrect, YOU must contact the courier company directly.

Where to find your courier and tracking numbers The name of the courier carrying your shipment and your tracking number(s) are both listed in your shipping confirmation email and on your order history page.

Follow these steps carefully:

• Contact the courier company on the same day you receive your tracking number(s).

• Requests made the following day are usually too late and cannot be processed.

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⏰ Important Time Window

Address corrections must be requested between 7:00 PM and 9:00 PM — in the time zone of the warehouse the order is shipping from — on the same day the tracking number is issued.

Requests made outside this time window will not be processed by the courier.

---

Information You Must Provide to the Courier

When contacting the courier company, you must have the following information ready:

• the correct shipping address

• all tracking numbers associated with your order

If your order shipped from multiple warehouses:

• each shipment will have its own tracking number

• each tracking number must be updated individually with the courier

---

⚠️ Important Notice

Once the courier accepts the shipment and the package enters their transportation network, we are no longer able to intervene or make changes on your behalf.

---

Important Reminder Before Placing Your Order

Before completing checkout, please carefully verify:

• your shipping address

• your postal code

• your unit or apartment number (if applicable)

Customers who have multiple saved shipping addresses in their account should ensure the correct address is selected before placing their order.

Old or outdated saved addresses are one of the most common causes of incorrect shipping addresses.

---

⚠️ IMPORTANT: Once an Order Is Placed, the Shipping Address Can Only Be Changed by YOU

• Once your order is successfully paid on our website, it is immediately transmitted electronically to an independent third-party fulfillment warehouse for processing and shipping.

• These warehouses operate using fully automated order processing systems that handle thousands of orders every day.

• Because of this automated workflow, orders cannot be edited, cancelled, or modified once they are submitted to the warehouse system. This includes changes to the shipping address.

• The shipping address used for the order is the address entered or selected by the customer during checkout.

---

Why We Do Not Intervene With Courier Deliveries

Our company operates using a wholesale-style business model that allows us to offer extremely competitive pricing.

To keep our prices as low as possible:

• orders are processed through fully automated warehouse systems

• shipments are handled directly by the courier companies

• customers manage delivery-related requests directly with the courier

Providing manual courier intervention or shipment management would require additional staff and operational costs, which would significantly increase product prices.

Many traditional retail websites provide this type of service, but their prices are typically 20–30% higher to cover those additional costs.

Our system allows us to keep our operating costs low and pass those savings directly to our customers.

No, we do not have a showroom or physical retail location.

Our business is designed as a direct-to-consumer wholesale operation, which allows us to keep our overhead extremely low and pass those savings directly on to our customers.

Operating a showroom or retail space would significantly increase costs such as rent, staffing, and inventory handling — and those costs would ultimately be reflected in higher prices.

Instead, we focus on:

• Offering the lowest possible prices
• Providing fast and efficient shipping directly from our warehouses
• Giving access to a much larger inventory than a physical store could offer

By operating exclusively online, we are able to maintain better pricing, broader selection, and faster fulfillment than traditional retail stores.

At this time, we do not offer expedited or rush shipping options.

Our system is designed around flat-rate shipping and automated warehouse processing, which allows us to keep pricing low and operations efficient.

Because orders are:

• Automatically transmitted to multiple independent warehouses
• Processed in high-volume, batch-based systems
• Shipped using pre-negotiated flat-rate courier services

We are unable to manually prioritize, modify, or expedite individual orders once they are placed.

Offering rush processing or expedited shipping would require:

• Manual intervention
• Priority handling fees
• Changes to our shipping structure

These changes would significantly increase our operating costs — and ultimately result in higher prices for all customers.

Instead, we focus on:

• Fast standard processing times
• Efficient warehouse fulfillment
• Keeping shipping costs as low as possible

If your order is time-sensitive, we strongly recommend placing your order as early as possible.

Once your order has been shipped, delivery is handled entirely by the courier. Unfortunately, we do not have control over transit times or the ability to speed up shipments once they are in the courier’s network.

Delays can occur due to factors outside of our control, including:

• Severe weather conditions (snowstorms, extreme cold, etc.)
• High shipping volumes during holidays and peak seasons
• Courier network congestion
• Labour disruptions or strikes
• Transportation delays (flights, trucks, rail, etc.)
• Remote delivery areas or last-mile limitations

Please note:

• We cannot prioritize, reroute, or accelerate shipments once they have been shipped
• Couriers operate independently and follow their own delivery schedules

Our business model is designed to offer low shipping costs and competitive pricing, which means we use standard ground shipping services rather than premium expedited options.

For time-sensitive orders, we strongly recommend:

• Placing orders well in advance
• Not waiting until the last minute
• Keeping sufficient inventory for your business needs

We appreciate your understanding, as these factors are outside of our control.

If your tracking number shows Delivered, but you did not receive the package, you must contact the courier company directly.

Purolator and UPS are independent courier companies and we are not able to control how they operate.

You must request a Trace Investigation from the courier.

Steps to follow:

• contact the courier company
• request a Trace Investigation
• provide your tracking number
• request that the Trace Investigation Report be emailed to you
• request that all communication be provided by email

Once you receive the Trace Investigation Report by email, you must forward that email to us.

The Trace Investigation Report is required for us to submit a claim to our shipping insurance provider.

Without the Trace Investigation Report we cannot submit a claim.

Purolator and UPS are independent courier companies and we have no control over how their tracking systems update shipments.

Shipments sometimes travel long distances between sorting facilities without being scanned.

If travelling within nearby provinces, the next scan usually appears within 1–2 business days.

If travelling across the country, the next scan may appear within 2–4 days.

Tracking updates may also be slower during:

• severe weather
• holidays
• peak shipping seasons

Sorry about that. Most missing items turn out to be in a second box that hasn't arrived yet, so please do Step 1 first.

You have 3 business days after delivery to report missing items. After that, the warehouse can refuse the claim.

Step 1 — Check if another box is still on the way

Your order may ship from more than one warehouse, in more than one box. Purolator and UPS also split shipments on their own sometimes, with no warning.

Do these two things first:

1. Ask anyone else at your workplace or home who may have opened the box.
2. Check your tracking to see if all boxes have been delivered.

Your tracking numbers are in your shipping confirmation email, or on your order history page.

• Purolator shows every box separately, each with its own tracking number and delivery date. Click each one to see its status.
• UPS shows only ONE tracking number, even when your order is several boxes. To find out how many boxes are coming, call UPS at 1-800-742-5877 or use the chat on their website.

If a box is still in transit, wait for it. Your items are most likely inside.

Step 2 — Email us the claim

If all boxes have arrived and items are still missing, copy the template below into an email and fill in every line.

Send to: info@CheapestTshirts.ca Subject: Missing Items – Order #_____

Full name:
Order number:
Purchase date:

MISSING ITEM 1
Brand:
Model number:
Colour name (exactly as shown on your order):
Size:
Quantity missing:

MISSING ITEM 2
Brand:
Model number:
Colour name (exactly as shown on your order):
Size:
Quantity missing:

Add more item blocks if you need them.

Where to find the brand, model number and colour

They're all listed in your original order confirmation email. Copy and paste them from there — don't guess or describe the colour in your own words. The warehouse matches on the exact model number and colour name, and a claim with "blue" instead of "Royal Blue" gets rejected.

We can't file your claim until every line is filled in. If anything is missing we have to email you back and ask, and that eats into your 3 days.

What happens after you email us

We file the claim with the fulfillment warehouse on your behalf and let you know as soon as they respond.

These are independent third-party warehouses. We don't control their claims process or their decisions, and their review does take into account whether you've filed a missing item claim before.

Need help with tracking?

• Purolator: 1-888-744-7123, or use the chat at the bottom right of their website (much faster than waiting on hold).
• UPS: 1-800-742-5877, or the UPS Chat Assistant on their website.

Anything else, just reply to this email or write to info@CheapestTshirts.ca.

⛔ Send these two things first — nothing starts without them

1. The itemized list (template below) 2. ONE photo with all the incorrect items in it

Keeping the items does not skip this. The warehouse approves the claim, not us, and they require proof. The list is also what we invoice from — we can't bill you for what we can't see.

No list or no photo = we email you back and your claim doesn't start. That's 2–3 days added for something that takes five minutes to do right the first time.

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The email

To: info@CheapestTshirts.ca Subject: Wrong Items – Order #_____

One email. Every line filled in. One photo attached.

Repeat both blocks for each additional item.

Copy the brand, model number and colour from your order confirmation email. "Blue" instead of "Royal Blue" won't match our records.

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The photo — ONE, with everything in it

One photo total. Not one per item. Not a photo plus a close-up.

All incorrect items in the same frame. For each item the photo must show:

• the brand and model tag

• the size label, readable

• enough of the garment to see the colour

How: lay the items out flat side by side, pull every tag out flat and facing up, shoot from directly above in good light. Check you can read every tag on your own screen before sending. Retake it as often as you like — only one gets sent. No cropping or editing.

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What happens next

The warehouse checks inventory records, picking activity, packing weights and security footage. 1–2 business days. Then we email you the result and ask which option you want.

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Why we can't just reship

The warehouse won't release replacements until the incorrect items are back in their building and processed back into inventory. That's their rule, not ours, and we can't override it — we're their customer, same as you're ours.

You never pay shipping either way.

---

Option 1 — Keep and pay (fastest)

The itemized list and the one photo are required for this option too. We cannot invoice you or file the claim without them. Nothing starts until we have both.

Keep the incorrect items, pay wholesale for them, and your correct items ship the same or next business day.

All or nothing. Send even part of it back and the warehouse holds your replacements until that box arrives — full 10–15 day wait, nothing gained.

Payment is by Interac e-Transfer. This isn't a website order, so it can't go through checkout.

1. Reply "Option 1 — list confirmed" (or send a corrected list). This is what we invoice.

2. We send your itemized total.

3. You send the e-Transfer.

4. Email us that it's sent — bank notices are slow, your email is what tells us to look.

5. We confirm and ship.

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Option 2 — Return first

The itemized list and the one photo are required for this option too. We cannot issue a return label or file the claim without them. Nothing starts until we have both.

1. Reply "Option 2 — list confirmed".

2. We email you a prepaid return label — free.

3. Pack the items, then either book a carrier pickup from wherever suits you, or drop it off at the nearest location.

4. The warehouse receives, inspects and restocks it.

5. Only then do your correct items ship.

Steps 3–5 are outside our control: 10–15 business days from the day you ship.

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Verification

Every claim is checked against inventory records, picking activity, packing weights and security footage, and your photo is compared against previous claims.

False or misleading claims: claim denied, account suspended, no future service.

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Questions? info@CheapestTshirts.ca

Order Modification Policy

Once an order is placed and payment is completed on our website, the order is immediately transmitted electronically to our independent third-party fulfillment warehouses for processing and shipping.

Because the warehouse systems are fully automated and process thousands of orders every day, they do not allow any modifications once an order has been submitted.

For this reason, it is not possible to edit or modify an order under any circumstances once it has been placed.

This includes changes such as:

• adding items
• removing items
• changing sizes
• changing colours
• changing quantities
• changing shipping information

Once the order enters the warehouse processing system, it cannot be stopped, edited, or adjusted.

Why This Policy Exists

We use large independent fulfillment warehouses to store inventory and ship orders.

This system provides several advantages:

• allows us to operate with very low operational costs
• allows us to offer extremely competitive wholesale pricing
• enables fast order processing and shipping

However, the trade-off is that we have no control over orders once they are submitted to the warehouse system.

The warehouses do not allow manual order changes, as doing so would interrupt their automated fulfillment workflow.

Important Reminder Before Checkout

To avoid issues, we strongly recommend that customers carefully review their order before completing checkout.

Please verify the following:

• all items you wish to purchase are included
• sizes and colours are correct
• quantities are correct
• the shipping address is correct

If additional items are needed after the order has been placed, a new order must be placed, which may result in additional shipping charges.

Order Cancellation Policy

Once an order is placed and payment is completed on our website, the order is immediately transmitted electronically to our independent third-party fulfillment warehouses for processing.

Because these warehouses operate using fully automated order processing systems, orders enter their fulfillment workflow immediately.

For this reason, orders cannot be cancelled once they have been placed.

The warehouses do not allow cancellations or modifications under any circumstances once an order has been submitted.

Why Orders Cannot Be Cancelled

As soon as the order is transmitted to the warehouse:

• the warehouse immediately begins the fulfillment process
• the warehouse immediately charges us for processing the order
• the inventory is allocated and removed from available stock
• the order enters the automated picking and packing system

Because of this automated workflow, the warehouse does not allow orders to be stopped, cancelled, or modified once submitted.

Important Notice

For this reason, it is not possible to cancel an order once it has been placed.

Please carefully review your order before completing checkout to ensure:

• all items are correct
• sizes and colours are correct
• quantities are correct
• your shipping address is correct

Why We Use This Fulfillment System

We partner with large independent fulfillment warehouses to store inventory and ship orders.

This system allows us to:

• maintain very low operational costs
• process orders quickly and efficiently
• offer extremely competitive wholesale pricing

However, the trade-off is that we do not have control over orders once they have been submitted to the warehouse system, including cancellations or modifications.

No.

https://CheapestTshirts.ca offers wholesale pricing with no minimum order requirement.

Customers can purchase as little as one item.

No.

https://CheapestTshirts.ca operates as a Direct-to-Consumer wholesale website, which means our pricing structure is designed to offer true wholesale prices from the start.

Unlike many competitors who offer tiered pricing or volume-based discounts, our prices are already set at extremely competitive wholesale levels.

Because of this:

• you do not need to buy large quantities to receive wholesale pricing
• you can mix sizes and colors within the same order
• you can order as little as one item and still receive our competitive pricing
• our prices remain consistent whether you order one item or a large quantity

There is no pressure to purchase additional items in order to receive better pricing.

We encourage customers to compare our prices with other websites, and you will quickly see the difference.

Our goal is simple: offer the best possible prices from the start, without complicated bulk pricing structures or minimum order requirements.

No.

Managing tax-exempt accounts requires additional administrative processes that would increase operational costs.

To keep our prices extremely low, we do not process tax-exempt purchases.

Organizations that qualify for tax exemptions can usually apply for tax reimbursement through the appropriate government agency after purchase.

No.

All orders must be paid at checkout.

Providing credit accounts would significantly increase administrative costs and force us to raise prices.

No.

Orders must be completed using the secure online payment methods available during checkout.

No.

Because our pricing is already extremely low, we do not offer sponsorships or product donations.

No, we do not offer promo codes or first-time discounts.

Our entire business model is built around offering consistently low pricing upfront, rather than inflating prices and then offering discount codes.

Many companies use promo codes as a marketing tactic — they increase their base prices and then provide discounts to make customers feel like they are getting a deal.

We take a different approach:

• Our prices are already discounted from the start
• No need for codes, coupons, or waiting for sales
• Transparent pricing on every order, every day

In most cases, even after applying promo codes from other websites, our prices are still lower.

We believe in real savings, not marketing gimmicks.

This means you can shop with confidence knowing that you are already getting the best possible price without needing to search for discounts.

No.

We do not offer free samples or special sample programs.

💡 Why?

Our business model is built around offering the lowest possible wholesale prices to all customers, with no minimum order requirements.

Because of this:

• We already allow customers to purchase single items at wholesale pricing
• There is no need to commit to bulk quantities to test products
• Offering free samples or discounted sample programs would significantly increase operational costs

⚠️ Important

Providing free samples would require:

• Additional handling and processing
• Separate shipping and packaging
• Increased labor and administrative costs

These costs would ultimately force us to raise our prices for all customers, which goes against our core mission.

📦 How to Order a Sample

If you would like to test a product:

👉 Simply order one unit directly from our website.

You will receive the exact same product that we ship for larger orders.

🔒 Final Note

Instead of offering free samples, we provide true wholesale pricing with no minimums, so every customer can order exactly what they need — even just one item.

If your item has a manufacturing defect — a hole, a bad seam, a stitching or production flaw — you must email us within 7 days of receiving your order.

⚠️ Read this entire page BEFORE you take your photo or write your email.

You get one email and one photo. There is no second chance. If your claim doesn't follow the instructions below exactly, the warehouse will deny it, and it cannot be fixed, resubmitted or reopened.

Step 1 — Take the photo (do this first)

This is where most claims fail. Take your time.

You may send ONE photo. Not two. Not a photo plus a close-up. One.

That single photo must clearly show both of these things together:

1. The defect
2. The garment's size tag, with the size readable

A photo of only the defect will be denied. A photo of only the tag will be denied. Two separate photos will be denied.

How to take a photo that gets approved

1. Lay the garment flat on a plain surface in good light.
2. Pull the size tag out flat so the size is fully readable.
3. Fold or arrange the garment so the defect and the size tag are side by side in the same frame.
4. Take one photo from directly above, close enough that the size text can be read.
5. Check the photo before you send it. Can you read the size? Can you see the defect clearly? If not, take it again now — you can retake it as many times as you want, but you can only send one.

Do not crop, edit, filter, annotate, circle, or draw on the photo. Send the original image.

If more than one item is defective

All defective items must appear together in that same single photo, with each item's size tag visible, in the same single email. Do not send one email per item.

Step 2 — Send ONE email

Send to: info@CheapestTshirts.ca Subject: Defect Claim – Order #_____

Copy the template below into your email, fill in every line, and attach your one photo.

Full name:
Order number:

DEFECTIVE ITEM 1
Brand:
Model number:
Colour name (exactly as shown on your order):
Size:
Quantity defective:
Description of the defect:

DEFECTIVE ITEM 2
Brand:
Model number:
Colour name (exactly as shown on your order):
Size:
Quantity defective:
Description of the defect:

Add more item blocks if needed. Everything goes in this one email.

Where to find the model number and colour name: they're listed in your original order confirmation email. Copy and paste them exactly. Do not describe the colour in your own words — "blue" instead of "Royal Blue" will not match the warehouse records.

Do not send a follow-up email. A second email — even to add information, correct a typo, or ask a question about the claim — counts as a second submission and the claim will be denied.

Your claim will be automatically denied if:

• More than one email is sent.
• More than one photo is sent.
• The defect and the size tag do not appear together in the same photo.
• The size tag is not clearly readable.
• Not all defective items appear together in the same photo.
• Any required information is missing.
• The instructions on this page are not followed.

Denied claims cannot be corrected, updated or resubmitted.

Before you hit send, check: one email, one photo, defect and readable size tag both visible, all defective items in that photo, every line of the template filled in.

Fraud prevention

To prevent fraudulent claims, the warehouse and the apparel manufacturers keep internal records of defect claims, submitted photos and claimant information. Every order is scanned, recorded and verified by automated warehouse systems before it ships.

As part of that verification:

• Submitted photos may be compared against previous defect claims.
• Duplicate or previously submitted images may be automatically flagged.
• Repeated or suspicious claims may be investigated.

Submitting a false, altered, misleading or fraudulent defect claim will result in immediate denial of the claim, permanent closure of your customer account, and a permanent ban from ordering on any of our websites or affiliated platforms.

These procedures protect both our customers and our suppliers, and they are part of how we keep our pricing as low as it is.

Minor marks caused during manufacturing or shipping are not considered defects if they can be removed with simple spot washing.

Spot washing may include using:

• Tide To Go
• warm water
• mild detergent or dish soap

Replacing garments for small washable marks would increase operational costs and raise prices.

Before you start — please read this first

We use third-party fulfillment warehouses across Canada to store and ship every order. That's how we keep our wholesale prices as low as they are. It also means the warehouses set the return rules, and we have to follow them exactly.

Returning an order costs you money. Before you request a return, understand what you'll get back:

- You pay the return shipping.
- A 25% restocking fee is deducted from your refund by the warehouse.

Example: you return $200 worth of shirts. The 25% restocking fee is $50, so your refund is $150. On top of that you paid roughly $20–$40 to ship the box back. Your actual return cost is around $70–$90.

If the amount is small, returning it may not be worth it. Please do the math before you start.

Step 1 — Check that your return qualifies

Deadline: you must request your return within 28 days of your purchase date (the date you placed the order, not the date it arrived). Requests after day 28 cannot be accepted.

Condition: every item must be in 100% new, resalable condition:

- Unworn
- Unwashed
- Not wrinkled or creased
- Undamaged
- In its original packaging where applicable

Items that don't meet these conditions will be rejected at inspection.

Step 2 — Email us to request an RMA

Send to: info@CheapestTshirts.ca
Subject: Return Request – Order #_____

Copy the template below and fill in every line.

Full name:
Order number:
Purchase date:
Reason for return:

ITEM 1
Brand:
Model number:
Colour name (exactly as shown on your order):
Size:
Quantity returning:

ITEM 2
Brand:
Model number:
Colour name (exactly as shown on your order):
Size:
Quantity returning:

Add more item blocks if needed.

Where to find the model number and colour name: they're in your original order confirmation email. Copy and paste them exactly — "blue" instead of "Royal Blue" won't match the warehouse records and will hold up your request.

Once approved, we'll email you:

- Your RMA number (Return Merchandise Authorization)
- Your PO number
- The exact warehouse address to ship to

Do not ship anything before you receive these. A box that arrives without an RMA number cannot be matched to your order, and it will not be refunded.

Step 3 — Pack the box

1. Use a clean, sturdy box.
2. Put a sheet of paper inside the box with your RMA # and PO # written on it.
3. Write your RMA # and PO # on the outside of the box in thick black marker, large and legible.

Both numbers, inside and outside. This is how the warehouse identifies your box among hundreds of others.

Step 4 — Ship it and send us the tracking number

- Ship to the warehouse address we gave you with your RMA approval — this is usually not the address your order shipped from originally.
- Use UPS, FedEx or Purolator only.
- Email us the tracking number once you've shipped.
- In-person drop-offs are not accepted. The warehouses are not open to the public and have no customer counter.

We recommend insuring the shipment. We are not responsible for return packages that are lost or damaged in transit.

Step 5 — Inspection and refund

Stage | Time

Transit to the warehouse | Depends on the carrier

Inspection after the box is delivered | 5–7 business days

Refund issued after inspection and restocking | 3–4 business days

Expect roughly two to three weeks from the day you ship to the day the refund appears, depending on transit time and your bank.

If your return is denied

Returns that don't meet the warehouse's condition standards are denied. Denied items are not shipped back to you and are donated to charity. The warehouse return department is not accessible to customers, so denied items cannot be retrieved.

This is why Step 1 matters. If you're not certain an item is in 100% new condition, don't include it in the return.

Abuse and misuse

Any return or exchange found to be abusive, fraudulent, or made in bad faith will result in immediate account restriction and a permanent ban from future purchases.

By placing an order, you acknowledge and agree to these return policies and procedures.

Unfortunately, we do not offer exchanges.

All inventory is stored and shipped through independent third-party fulfillment warehouses, and their processing systems do not allow exchanges under any circumstances.

Because these warehouses operate using fully automated inventory and order processing systems, once items are shipped they cannot be exchanged directly for other sizes, colors, or products.

Why Exchanges Are Not Possible

The fulfillment warehouses we work with only support two types of transactions:

• returns of unwanted items
  
• new orders placed separately
  

Their systems do not allow items to be sent back and exchanged for different items within the same order.

This policy is set by the warehouse and applies to all companies that use their fulfillment services.

What To Do If You Need a Different Size or Color

If you need a different size, color, or product, the warehouse requires the following process:

• return the unwanted item following the standard return procedure
  
• once the return is processed, place a new order for the correct item
  

Why This System Exists

These warehouses process thousands of orders every day using automated systems.

Allowing exchanges would require manual order handling and inventory adjustments, which would significantly slow down their operations.

By using this highly efficient system, we are able to keep operational costs low and offer extremely competitive wholesale pricing to our customers.

We carry many brands including:

• Gildan
• BELLA + CANVAS
• American Apparel
• M&O
• Shaka Wear
• Rabbit Skins
• Q-Tees
• Russell Athletic
• Sportsman
• Valucap
• YP Classics

Fabric thickness is measured in ounces per square yard (oz.).

Higher ounces = thicker fabric.

T-shirts

Lightweight: 4–4.5 oz
Midweight: 5–5.5 oz
Heavyweight: 6 oz+

Hoodies

Lightweight: 7.5–8.5 oz
Midweight: 9–10 oz
Heavyweight: 11 oz+

Carded cotton

• durable
• slightly rougher texture

Ring-spun cotton

• softer
• smoother
• stronger

Combed cotton

• premium softness
• smoother fibers
• stronger yarn

Garments are dyed in dye lots during production.

Slight color variations can occur between different dye lots due to manufacturing conditions.

These variations are normal and not considered defects.

Some cotton garments may shrink slightly after the first wash.

To minimize shrinkage:

• wash with cold water
• dry using low heat

Many garments are pre-shrunk by the manufacturer.

No.

Fruit of the Loom products are not currently stocked within the warehouse network that fulfills our orders.

Why do Natural color t-shirts sometimes have small dots or fibers on them? Is this a defect?

Natural color t-shirts (such as Gildan 5000 Natural) are made using unbleached, untreated cotton fibers.

Because of this process, it is completely normal to see:

• Small brown or black specks
• Tiny fiber particles or lint
• Occasional natural cotton impurities

These are not defects and are a standard characteristic of natural cotton garments.

Unlike dyed or bleached fabrics, Natural color shirts go through minimal processing, which allows these natural elements to remain visible.

Please note:

• These specs are part of the fabric itself, not dirt or damage
• They are commonly found across all brands offering Natural cotton garments
• They do not affect the quality, durability, or printability of the product

If a perfectly clean and uniform appearance is required, we recommend choosing white or dyed colors instead of Natural.