We partner with an independent third-party fulfillment company responsible for all order processing and shipping. When you place an order on our website, it is promptly forwarded to this fulfillment company, over which we have no control. Once an order is paid for, it is immediately processed by the fulfillment company. Please note that once an order is submitted, they do not permit us to make any changes under any circumstances. This is why we strongly advise you to carefully review your order before completing the payment.

We have no minimum requirements. You’ll receive our BULK PRICES regardless of the quantity you order. 

• You can select the warehouse from which your order will ship.
• Inventory is stored in three warehouses: Toronto, Calgary, and Vancouver.
• The default is to ship from the nearest warehouse to your location.
• Always choose the nearest warehouse to you when placing an order.
• Avoid splitting orders from different warehouses.
• The shipping system aims to avoid splitting shipments between multiple warehouses for quicker delivery.
• If possible, orders will be combined and shipped from a single warehouse.
• It's best to use only one warehouse when placing your order.

Our warehouses operate from Monday to Friday. We only ship from Monday to Friday. Our warehouses are NOT open to the public. For the shipping cut-off times please click here.

We do not always offer live customer service assistance. This allows us to keep our operating costs to a minimum so that we can pass along those savings back to you.

Defective Clothing Exchange Process:

• Exchanges for defective clothing are handled directly by the brands.
• You have 3 days from receiving your order to request an exchange for defective items.
• Late requests (after 3 days) will NOT be approved by the brand.

Submission Requirements:

• Submit all required information in ONE email to info@CheapestTshirts.ca:
• Your name, order number, brand name, model number, color, size, and quantity.
• Include a single attachment with a clear photo showing the defect and the clothing tag (showing the size) in the same picture.
• Multiple emails will not be accepted by the brands; ensure all information is provided correctly in one email.

Approval Process:

• Upon receiving your email with complete information, we will forward it to the respective brand for approval.
• All requests are tracked in their database for financial record-keeping and brand accountability.
• Approvals or rejections typically occur within 1-2 days:
• If approved, the replacement clothing will be shipped out.
• If denied, we will inform you of the reason provided by the brand.

This process ensures that your request for a defective item exchange is handled efficiently and according to the brands' specific protocols.

No we do not.

No we do not.

No we do not.

No we do not.

No we do not.

No we do not.

No we do not.

No we do not.

Toronto Warehouse cut-off time is 4:45pm EST

Calgary Warehouse cut-off time is 3:45pm MST

Vancouver Warehouse cut-off time is 4:45pm PST

Any order placed after these cut-off times will be shipped the following business day

• If you are missing items from your order, it may be because they are being shipped from another warehouse with a different tracking number.
• Please check your account for any additional tracking numbers.
• If your order is coming from more than one warehouse, you should have more than one tracking number. If you do not see multiple tracking numbers, the website may not have updated them yet. In that case, please email us with your order number so we can promptly provide you with the other tracking numbers.
• Claims for missing items must be submitted within 3 days of delivery. The fulfillment warehouse cannot consider claims for missing or damaged items submitted later than 3 days after delivery, so please check your orders immediately upon receipt.

• Purolator and UPS usually attempt delivery of your items twice.
• Purolator or UPS will determine if they will attempt a 2nd delivery based on many variables, so it is not guaranteed.
• If a second attempt is not made, they will hold onto your items for 5-days at the nearest pickup location. Please check the Purolator or UPS websites for the address of the pickup location.
• It's crucial to track your orders and stay informed about their delivery status.
• If you have questions, you must contact Purolator or UPS directly.
• Failure to pick up your package within 5 days from the pickup location results in reshipment back to the warehouse.
• Upon receiving the returned package, we will restock the items and apply a 25% restocking fee.
• Purolator and UPS charge us for shipping if they ship the package back to the warehouse.
• It is your responsibility to monitor your packages and address any issues with Purolator or UPS promptly.

• Once your order is paid on our website, it is immediately forwarded to an independent 3rd-party fulfillment center.
• Unfortunately, no changes to the order or shipping address can be made after this point.
• If you've entered the wrong shipping address, promptly contact Purolator (or UPS) upon receiving your tracking number(s) to request a correction.
• You must provide all your tracking numbers when contacting Purolator or UPS to correct the shipping address.
• If your order is shipped from multiple warehouses, ensure you have all tracking numbers from each warehouse before contacting Purolator or UPS to make necessary changes.

Orders over $350= FREE SHIPPING
Orders under $350= Delivered to:

ON, BC, AB = $14.99 (per warehouse you choose)

QC = $15.99 (per warehouse you choose)

NB = $16.99 (per warehouse you choose)

MB, NS = $22.99 (per warehouse you choose)

NL, PE = $24.99 (per warehouse you choose)

SK = $29.99 (per warehouse you choose)

• Always try and get to $350 so that your shipping is 100% free from all warehouses.
• We have warehouses in Toronto, Calgary and Vancouver.
• Always try and order items from only 1 warehouse so that you save on shipping.
• We use Purolator and UPS and will provide you with the tracking numbers once shipped.
• We never use Canada Post because it’s very slow and very unreliable
• Order before 4:45pm ET (Toronto warehouse) for same day shipping.
• Order before 4:45pm PT (Vancouver warehouse) for same day shipping.
• Order before 3:45pm MT (Calgary warehouse) for same day shipping.
• 90% of orders are delivered the next business day if you order before the local warehouse cutoff times.
• Yukon, Nunavut, and the NWT = We do not ship or sell to these 3 provinces.
• For Delivery Speed please click here

Toronto Warehouse cut-off time is 4:45pm EST

Calgary Warehouse cut-off time is 3:45pm MST

Vancouver Warehouse cut-off time is 4:45pm PST

Any order placed after these cut-off times will be shipped the following business day

No, we do not. Canada Post is extremely slow and unreliable. Simply put: Canada Post is the worst shipping company in Canada. Our competitors use Canada Post because they are the least expensive option, and they don’t care if your package is on time. We only use Purolator and UPS, which are the most reliable couriers in Canada.

For an additional $5.99 you can “secure” your package by making sure that Purolator or UPS will require a signature upon delivery. Please choose this option if you are confident that someone will be available to sign upon delivery.

What courier companies do you use for shipping?

• We use Purolator or UPS (ground shipping) to ship our orders

Will you provide us with tracking numbers, so we can track our orders once they have been shipped?

• We will provide you with tracking numbers once your order has been shipped so you can track it yourself

Toronto Warehouse: How long will it take to get my order delivered?

• If the shipping address is in ON, QC, NB: 1-2 business days
• If the shipping address is in MB, SK, NS, NL, PE: 2-4 business days
• If the shipping address is in AB, BC: 3-5 business days

Calgary Warehouse: How long will it take to get my order delivered?

• If the shipping address is in AB, BC: 1-2 business days
• If the shipping address is in ON, QC, NB, MB, SK: 2-5 business days
• If the shipping address is in NS, NL, PE: 4-6 business days

Vancouver Warehouse: How long will it take to get my order delivered?

• If the shipping address is in BC, AB: 1-2 business days
• If the shipping address is in ON, QC, NB, MB, SK: 3-5 business days
• If the shipping address is in NS, NL, PE: 5-6 business days

How long will it take to get my order delivered to the Yukon, NWT, Nunavut?:

• Unfortunately, we do not ship or sell to these 3 provinces due to extreme shipping costs and very unreliable shipping

Please be advised that your order could be sent from multiple warehouses due to inventory levels and other factors. This means that you could possibly have to wait for the entire order to arrive on different days with different tracking numbers. 

• If your order has recently shipped but your tracking number doesn't provide delivery information, don't worry!
• The issue is likely because your order hasn't been scanned by the Purolator driver yet.
• When an order reaches the "Shipped" status, it instantly receives a tracking number from Purolator.
• This means our warehouse has generated a Purolator shipping label, and the order is awaiting pickup by the Purolator driver.
• Typically, Purolator pickups occur at the end of the day.
• Once the Purolator driver scans the package, the tracking information will populate online.

It can be incredibly disappointing to place an order and then have issues with the delivery. Around the holidays, couriers can become overwhelmed with orders causing delay and error. Please read the following scenarios that will explain the necessary steps you can take to resolve delivery issues quickly.

• Check around your location for your order or a shipping notice, as Purolator drivers may place orders in unusual locations to prevent theft.
• If you live in an apartment building, check with your property manager as your order might have been delivered to the wrong apartment.
• Revisit your Purolator tracking number and check if a signature was provided upon delivery. If the signature is not yours, the delivery was incorrect.
• If you still cannot locate your order, contact Purolator ASAP via Live Chat or by phone. They will clarify the delivery address and open a "Missing Case" if necessary, providing a case number.
• A Purolator Agent will contact you promptly to assist in resolving the issue.

• Sometimes, a package may not show movement even days after shipment creation, often because the driver missed scanning the package.
• This doesn't mean the package isn't on its way, but it can make delivery time uncertain, and packages may occasionally go missing.
• If your tracking number hasn't been updated for a few days, contact Purolator to confirm available information.
• Contact Purolator through Live Chat or by phone if tracking hasn't updated. If Purolator confirms the package is lost, email us with your order ID and tracking number for further assistance.

If Purolator states that the package is lost, please work with Purolator so that they can track down the lost package and to best get it in your hands asap.

• Ensure you've checked your email for multiple shipment notifications. Your order may have been shipped from more than one location, resulting in multiple tracking numbers.
• If you've received only one tracking number and the package has been delivered successfully, contact Purolator for assistance. Sometimes, tracking numbers for split shipments end up in the "Junk Folder" of emails. A Purolator agent can provide additional tracking numbers.
• If you've received all tracking numbers and shipments but are still missing items, contact Purolator for further assistance.

• Purolator and UPS usually attempt delivery of your items twice.
• Purolator or UPS will determine if they will attempt a 2nd delivery based on many variables, so it is not guaranteed.
• If a second attempt is not made, they will hold onto your items for 5-days at the nearest pickup location. Please check the Purolator or UPS websites for the address of the pickup location.
• It's crucial to track your orders and stay informed about their delivery status.
• If you have questions, you must contact Purolator or UPS directly.
• Failure to pick up your package within 5 days from the pickup location results in reshipment back to the warehouse.
• Upon receiving the returned package, we will restock the items and apply a 25% restocking fee.
• Purolator and UPS charge us for shipping if they ship the package back to the warehouse.
• It is your responsibility to monitor your packages and address any issues with Purolator or UPS promptly.

• If you do not pick up the failed delivery package within 5 business days, it will be returned to our warehouse at your additional expense, charged at the full shipping rate that Purolator charges us.
• You would then need to refund us for this return shipping fee
• The warehouse will automatically restock all the items and then charge us a their usual 25% restocking fee. This is how they operate and we have no control over their fees.
• We will then refund the items minus the 25% restocking fee plus the return to sender shipping fees
• It is important to track your packages to stay updated on all shipments made to you.
• If any issues arise, it is your responsibility to resolve them with Purolator or UPS

• Free shipping applies only to the original shipment to your location
• If the package is not picked up from the Purolator depot after the 5-day period, Purolator will not attempt another delivery or hold the package.
• They will automatically return the shipment back to us at full shipping rates.
• You will then need to reimburse us for the return shipment back to us.
  

• We offer the cheapest prices, but this means we cannot provide live customer service support or any type of customer service support for certain issues.
• We will only assist with matters we deem are our fault, but we will not help with issues related to Purolator or other unrelated matters.

Tel: 1-888-744-7123

Tracking:https://www.purolator.com/en 

Virtual Assistant: https://www.purolator.com/en/resources-support/contact-us

Cheapest Tshirts employs 3rd party fulfillment warehouses in Toronto, Calgary, and Vancouver for storing and
shipping all our orders. Using these 3rd party fulfillment warehouses significantly reduces our operational costs, enabling us to pass on the savings back to you. However, it is essential to note that the return and exchange procedures, along with associated fees, are set by the 3rd party fulfillment warehouses.

All relevant fees, procedures, policies, and other information are transparently outlined throughout our website to ensure that you are informed of everything before making any purchases.

If you wish to initiate a return, please adhere to the following steps:

Shipping Responsibility:

• You are responsible for shipping and covering the shipping costs for returning items to the warehouse from which they were originally shipped.
• We will only allow returned items to be shipped using Purolator, UPS, or Fed Ex.
• All returned items must be in 100% undamaged, unworn, unwrinkled, and in perfect condition.
• Returns in person are not accepted, as the warehouse is not open to the public.

Restocking Fee:

• The fulfilment centre will impose a 25% restocking fee on the returned items.

Time Limit:

• Return requests are only accepted within 28 days of the purchase date.

Return Process:

• Email us at info@CheapestTshirts.ca with the following information: Your name, order number, purchase date, and the reason(s) for the return request.
• List each item you want to return, including model number, quantity, colour, and size.
• Once you have provided us with this information we will then provide you with the RMA # (Return Merchandise Authorization #)

Packaging and RMA #:

• Place the items in a solid clean box.
• Write down the RMA # on a clean piece of paper and put it inside of the box on top of the clothes.
• Write down the RMA # on the outside of the box using a thick black marker

Shipping and Tracking:

• We will provide you with the Retun Department address where the items need to be shipped to.
• Ship the box back to the Retun Department (at your expense) using only Purolator, UPS, or FedEx.
• Do NOT use Canada Post.
• Provide us with the Purolator, FedEx, or UPS tracking number.

Important Notes:

• Loss or damage to the package during transit will result in no refund.
• If the Return Department deems that the shirts have been worn, wrinkled, washed, altered, damaged, etc… then the return will be denied.
• All denied returned items will NOT be returned back to you.
• The return department is closed to the public so you can not request that the denied items be held for pickup.
• All denied items will be donated to a local charity.
• The Return Department will inspect the box within 5-7 days of receipt.
• Refunds typically take 3-4 days after inspection has been approved and the items have been restocked

Consequences of Misconduct:

• Any return or exchange deemed to be in bad faith will result in an automatic block from all future purchases without exception. Subsequent business transactions with Cheapest TShirts or its subsidiaries will no longer be possible.

We appreciate your understanding and cooperation in adhering to these procedures for a smooth return process. If you have any questions or concerns, feel free to reach out to us.

Cancellation Policy:

• We utilize independent fulfillment warehouses for all order processing and shipping.
• Once an order is placed on our website, it is IMMEDIATELY forwarded to the fulfillment warehouses for processing.
• The fulfillment warehouses IMMEDIATELY charge us for the order fulfillment upon receipt and do NOT accept any refunds or changes thereafter.
• They do not allow us to make any changes under any circumstances.

Please note: Once an order is submitted, we regret to inform you that we cannot cancel or make ANY changes.

Advantages and Disadvantages:

• Working with these fulfillment warehouses allows us to significantly reduce operational costs, enabling us to pass savings on to you.
• However, a downside is that we have no control over orders once they are placed, including modifications or cancellations.

• Once your order is placed, it cannot be altered or cancelled for any reason. Orders are immediately forwarded to your chosen fulfilment warehouse and cannot be modified or cancelled thereafter.
• Carefully review all order details such as brand, model number, quantities, sizes, colors, selected warehouse, pricing, shipping information, etc., before completing your purchase. Once payment is processed, changes are not possible. We strongly recommend triple-checking all aspects of your order.
• All images and descriptions on this website are provided by the respective brands. Any concerns regarding clothing, images, descriptions, sizing, etc., should be addressed directly with the brand.
• In the event of a return, you are responsible for shipping the items (via Purolator, FedEx, or UPS) back to the original warehouse at your own expense. Returns must be initiated within 25 days of receipt.
• Please be aware that a 25% restocking fee applies for returns. Returns must be initiated within 25 days of receipt.
• For items with defects, please refer to our Defective Apparel policy. Requests for exchanges on defective items must be made within 3 days of delivery, and replacements must be identical to the defective items.
• In the event that this account is referred to a collection agency, the buyer agrees to cover all associated fees incurred by Cheapest TShirts, including attorney fees and collection costs.
• By proceeding to checkout, you acknowledge and accept the above terms and conditions.

What courier companies do you use for shipping?

• We use Purolator or UPS (ground shipping) to ship our orders

Will you provide us with tracking numbers, so we can track our orders once they have been shipped?

• We will provide you with tracking numbers once your order has been shipped so you can track it yourself

Toronto Warehouse: How long will it take to get my order delivered?

• If the shipping address is in ON, QC, NB: 1-2 business days
• If the shipping address is in MB, SK, NS, NL, PE: 2-4 business days
• If the shipping address is in AB, BC: 3-5 business days

Calgary Warehouse: How long will it take to get my order delivered?

• If the shipping address is in AB, BC: 1-2 business days
• If the shipping address is in ON, QC, NB, MB, SK: 2-5 business days
• If the shipping address is in NS, NL, PE: 4-6 business days

Vancouver Warehouse: How long will it take to get my order delivered?

• If the shipping address is in BC, AB: 1-2 business days
• If the shipping address is in ON, QC, NB, MB, SK: 3-5 business days
• If the shipping address is in NS, NL, PE: 5-6 business days

How long will it take to get my order delivered to the Yukon, NWT, Nunavut, and to many remote communities?:

• Unfortunately we do not ship or sell to these 3 provinces due to extreme shipping costs and very unreliable shipping

Shipping Policy: Potentially Stolen Parcels and Secure Shipping Insurance

Overview

We understand the frustration and inconvenience caused by potentially stolen parcels. This policy outlines our responsibilities and your options regarding such incidents.

Responsibility for Potentially Stolen Parcels

• Once your order is marked as "Delivered" by the shipping carrier, the responsibility for the package transfers to you.
• We are not liable for parcels potentially stolen from your delivery location after they have been confirmed as delivered.

Courier Practices

• Please note that many couriers do not always ring doorbells or provide direct notification upon delivery.
• This can result in parcels being left unattended and potentially exposed to theft.

Secure Shipping Insurance

• During checkout, you were presented with the option to purchase "Secure Shipping Insurance" for $5.99.
• You declined this option and clicked "NO" when asked if you wanted Secure Shipping Insurance.
• This insurance covers the cost of replacement or reimbursement in case of theft or loss.

No Insurance, No Coverage

• Since you did not purchase "Secure Shipping Insurance," we are unable to offer any compensation or replacement for potentially stolen parcels.
• Our policy does not cover theft or loss of parcels that were not insured.

Preventing Parcel Theft

• Ensure you are home or at the delivery address when the parcel is expected to minimize the risk of theft.
• Consider selecting "Secure Shipping Insurance" for added protection in future orders.
• Have your parcel delivered to a secure location, such as a work address or a locker service.
• Use tracking information to monitor your parcel and arrange for timely retrieval.

Potential Assistance with Courier Companies

If you have experienced a potentially stolen parcel and wish to seek assistance with the courier company, you must first provide documentation:

• Proof of contact with the courier company, including any communication records.
• Written confirmation from the courier company, such as pictures of the delivery location or other delivery proof.
• Once we receive this documentation, we may be able to assist you further in liaising with the courier company.

Claims and Support

• For insured shipments, please contact our customer support team immediately to file a claim.
• For non-insured shipments, we unfortunately cannot offer any assistance or compensation.

Contact Information

For any questions or concerns regarding this policy, please reach out to our customer support team at info@CheapestTshirts.ca.

Thank you for understanding and helping us ensure a smooth and secure shopping experience.

No we do not, because quite frankly, Fruit of the Loom is the worst quality brand. It is the worst. Try not to buy this brand because you’ll be wasting your money.

No, we do not because our warehouses are closed to the public.

• All our clothing include Fabric Information with comprehensive information, including fabric thickness.
• Fabric thickness is usually measured in ounces (oz.).
• Both US and Canadian oz. numbers are provided, but always refer to the Canadian oz. numbers.
• The higher oz. numbers indicate thicker fabric.
• To gauge fabric thickness, compare it to previous purchases you might have made and then check their Canadian oz. measurements. This will give you a good idea when looking at other items.
• The thicker the fabric, the higher the oz. number.

Toronto Warehouse cut-off time is 4:45pm EST
Calgary Warehouse cut-off time is 3:45pm MST
Vancouver Warehouse cut-off time is 4:45pm PST
Any order placed after these cut-off times will be shipped the following business day.
The warehouses are only open from Mon-Fri and closed on weekends.

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