Orders placed before the following warehouse cut-off times will ship the same business day.

Toronto Warehouse cut-off time: 4:45 PM EST
Calgary Warehouse cut-off time: 3:45 PM MST
Vancouver Warehouse cut-off time: 4:45 PM PST

Any order placed after these cut-off times will be shipped the following business day.

The warehouses operate Monday to Friday only and are closed on weekends.

Orders placed on weekends or holidays will be processed on the next business day.

We use the following courier companies to ship our orders:

• Purolator
• UPS

Most shipments are sent using ground shipping services.

In some cases, when the delivery address is located in a very remote community, Purolator may transfer the shipment to Canada Post for the final portion of the delivery.

In these situations:

• the first leg of the shipment is handled by Purolator
• the final delivery is completed by Canada Post

Because two different carriers may be involved in these situations, delivery speeds may vary and tracking updates may appear differently.

Customers located in remote areas may need to contact Canada Post directly for the most accurate delivery information once the shipment has been transferred.

Yes.

Once your order has been shipped from the warehouse, tracking numbers will be provided so you can track your shipment yourself.

For the most accurate and up-to-date information, customers should copy and paste their tracking number directly into the courier’s official website.

Third-party tracking applications such as the Shop Pay tracking system sometimes show delayed or inaccurate updates.

For this reason we strongly recommend tracking shipments directly on the courier websites.

Purolator tracking:
https://www.purolator.com

UPS tracking:
https://www.ups.com

Most shipments arrive within 1–2 business days, especially when the shipping address and warehouse are located in the same province.

Typical delivery estimates are as follows:

Toronto Warehouse

If shipping to ON, QC, NB:
1–2 business days

If shipping to MB, SK, NS, NL, PE:
2–4 business days

If shipping to AB, BC:
3–5 business days

Calgary Warehouse

If shipping to AB, BC:
1–2 business days

If shipping to ON, QC, NB, MB, SK:
2–5 business days

If shipping to NS, NL, PE:
4–6 business days

Vancouver Warehouse

If shipping to BC, AB:
1–2 business days

If shipping to ON, QC, NB, MB, SK:
3–5 business days

If shipping to NS, NL, PE:
5–6 business days

Delivery speeds may also be affected by:

• severe weather
• holidays
• peak shipping seasons (especially between U.S. Thanksgiving and Christmas)

Some products are stored in different warehouse locations across Canada.

When an order contains items that are stocked in multiple warehouses, the items will ship separately from each warehouse that carries the selected products.

This usually happens because the customer selected items that are stocked in different warehouse locations.

Each shipment will have its own tracking number.

No.

We do not normally ship using Canada Post.

Our orders ship using Purolator or UPS, which provide faster and more reliable delivery.

Canada Post may only be used when a shipment is transferred by Purolator for delivery to very remote communities.

If You Entered the Wrong Shipping Address

If you realize that the shipping address is incorrect, YOU must contact the courier company directly.

Follow these steps carefully:

• Contact Purolator or UPS on the same day you receive your tracking number(s).
• Requests made the following day are usually too late and cannot be processed.

Important Time Window

Address corrections must be requested between 7:00 PM and 9:00 PM (in the time zone of the shipping warehouse) on the same day the tracking number is issued.

Requests made outside this time window will not be processed by the courier.

Information You Must Provide to the Courier

When contacting Purolator or UPS, you must have the following information ready:

• the correct shipping address
• all tracking numbers associated with your order

If your order shipped from multiple warehouses, each shipment will have its own tracking number, and each tracking number must be updated individually with the courier.

Important Notice

Once the courier accepts the shipment and the package enters their transportation network, we are no longer able to intervene or make changes on your behalf.

Important Reminder Before Placing Your Order

Before completing checkout, please carefully verify:

• your shipping address
• your postal code
• your unit or apartment number (if applicable)

Customers who have multiple saved shipping addresses in their account should ensure the correct address is selected before placing their order.

Old or outdated saved addresses are one of the most common causes of incorrect shipping addresses.

⚠️ IMPORTANT: Once an order is placed, the shipping address can only be changed by YOU

Once your order is successfully paid on our website, it is immediately transmitted electronically to an independent third-party fulfillment warehouse for processing and shipping.

These warehouses operate using fully automated order processing systems that handle thousands of orders every day.

Because of this automated workflow, orders cannot be edited, cancelled, or modified once they are submitted to the warehouse system.

This includes changes to the shipping address.

The shipping address used for the order is the address entered or selected by the customer during checkout.

Why We Cannot Change the Shipping Address

Our fulfillment warehouses operate using large automated systems designed to process thousands of orders quickly and efficiently.

Once an order enters the warehouse system:

• the inventory is immediately allocated to the order
• the order enters the automated picking and packing process
• the warehouse does not allow manual order changes
• warehouse staff cannot interrupt the automated workflow

Because of this, the warehouse does not allow us to contact them to change or edit an order once it has been submitted.

Why We Do Not Intervene With Courier Deliveries

https://CheapestTshirts.ca operates using a wholesale-style business model that allows us to offer extremely competitive pricing.

To keep our prices as low as possible:

• orders are processed through fully automated warehouse systems
• shipments are handled directly by the courier companies
• customers manage delivery-related requests directly with the courier

Providing manual courier intervention or shipment management would require additional staff and operational costs, which would significantly increase product prices.

Many traditional retail websites provide this type of service, but their prices are typically 20–30% higher to cover those additional costs.

Our system allows us to keep our operating costs low and pass those savings directly to our customers.

No, we do not have a showroom or physical retail location.

Our business is designed as a direct-to-consumer wholesale operation, which allows us to keep our overhead extremely low and pass those savings directly on to our customers.

Operating a showroom or retail space would significantly increase costs such as rent, staffing, and inventory handling — and those costs would ultimately be reflected in higher prices.

Instead, we focus on:

• Offering the lowest possible prices
• Providing fast and efficient shipping directly from our warehouses
• Giving access to a much larger inventory than a physical store could offer

By operating exclusively online, we are able to maintain better pricing, broader selection, and faster fulfillment than traditional retail stores.

At this time, we do not offer expedited or rush shipping options.

Our system is designed around flat-rate shipping and automated warehouse processing, which allows us to keep pricing low and operations efficient.

Because orders are:

• Automatically transmitted to multiple independent warehouses
• Processed in high-volume, batch-based systems
• Shipped using pre-negotiated flat-rate courier services

We are unable to manually prioritize, modify, or expedite individual orders once they are placed.

Offering rush processing or expedited shipping would require:

• Manual intervention
• Priority handling fees
• Changes to our shipping structure

These changes would significantly increase our operating costs — and ultimately result in higher prices for all customers.

Instead, we focus on:

• Fast standard processing times
• Efficient warehouse fulfillment
• Keeping shipping costs as low as possible

If your order is time-sensitive, we strongly recommend placing your order as early as possible.

Once your order has been shipped, delivery is handled entirely by the courier. Unfortunately, we do not have control over transit times or the ability to speed up shipments once they are in the courier’s network.

Delays can occur due to factors outside of our control, including:

• Severe weather conditions (snowstorms, extreme cold, etc.)
• High shipping volumes during holidays and peak seasons
• Courier network congestion
• Labour disruptions or strikes
• Transportation delays (flights, trucks, rail, etc.)
• Remote delivery areas or last-mile limitations

Please note:

• We cannot prioritize, reroute, or accelerate shipments once they have been shipped
• Couriers operate independently and follow their own delivery schedules

Our business model is designed to offer low shipping costs and competitive pricing, which means we use standard ground shipping services rather than premium expedited options.

For time-sensitive orders, we strongly recommend:

• Placing orders well in advance
• Not waiting until the last minute
• Keeping sufficient inventory for your business needs

We appreciate your understanding, as these factors are outside of our control.

If your tracking number shows Delivered, but you did not receive the package, you must contact the courier company directly.

Purolator and UPS are independent courier companies and we are not able to control how they operate.

You must request a Trace Investigation from the courier.

Steps to follow:

• contact the courier company
• request a Trace Investigation
• provide your tracking number
• request that the Trace Investigation Report be emailed to you
• request that all communication be provided by email

Once you receive the Trace Investigation Report by email, you must forward that email to us.

The Trace Investigation Report is required for us to submit a claim to our shipping insurance provider.

Without the Trace Investigation Report we cannot submit a claim.

Purolator and UPS are independent courier companies and we have no control over how their tracking systems update shipments.

Shipments sometimes travel long distances between sorting facilities without being scanned.

If travelling within nearby provinces, the next scan usually appears within 1–2 business days.

If travelling across the country, the next scan may appear within 2–4 days.

Tracking updates may also be slower during:

• severe weather
• holidays
• peak shipping seasons

Before contacting us, check the tracking numbers carefully.

Orders are often split into multiple shipments from different warehouses.

If all shipments have arrived and items are still missing, email us with:

• order number
• tracking numbers
• quantity of missing items
• model number
• size(s)
• official colour name

All shipments are digitally weighed before leaving the warehouse.

False missing-item claims may result in customer accounts being blocked.

Order Modification Policy

Once an order is placed and payment is completed on our website, the order is immediately transmitted electronically to our independent third-party fulfillment warehouses for processing and shipping.

Because the warehouse systems are fully automated and process thousands of orders every day, they do not allow any modifications once an order has been submitted.

For this reason, it is not possible to edit or modify an order under any circumstances once it has been placed.

This includes changes such as:

• adding items
• removing items
• changing sizes
• changing colours
• changing quantities
• changing shipping information

Once the order enters the warehouse processing system, it cannot be stopped, edited, or adjusted.

Why This Policy Exists

We use large independent fulfillment warehouses to store inventory and ship orders.

This system provides several advantages:

• allows us to operate with very low operational costs
• allows us to offer extremely competitive wholesale pricing
• enables fast order processing and shipping

However, the trade-off is that we have no control over orders once they are submitted to the warehouse system.

The warehouses do not allow manual order changes, as doing so would interrupt their automated fulfillment workflow.

Important Reminder Before Checkout

To avoid issues, we strongly recommend that customers carefully review their order before completing checkout.

Please verify the following:

• all items you wish to purchase are included
• sizes and colours are correct
• quantities are correct
• the shipping address is correct

If additional items are needed after the order has been placed, a new order must be placed, which may result in additional shipping charges.

Order Cancellation Policy

Once an order is placed and payment is completed on our website, the order is immediately transmitted electronically to our independent third-party fulfillment warehouses for processing.

Because these warehouses operate using fully automated order processing systems, orders enter their fulfillment workflow immediately.

For this reason, orders cannot be cancelled once they have been placed.

The warehouses do not allow cancellations or modifications under any circumstances once an order has been submitted.

Why Orders Cannot Be Cancelled

As soon as the order is transmitted to the warehouse:

• the warehouse immediately begins the fulfillment process
• the warehouse immediately charges us for processing the order
• the inventory is allocated and removed from available stock
• the order enters the automated picking and packing system

Because of this automated workflow, the warehouse does not allow orders to be stopped, cancelled, or modified once submitted.

Important Notice

For this reason, it is not possible to cancel an order once it has been placed.

Please carefully review your order before completing checkout to ensure:

• all items are correct
• sizes and colours are correct
• quantities are correct
• your shipping address is correct

Why We Use This Fulfillment System

We partner with large independent fulfillment warehouses to store inventory and ship orders.

This system allows us to:

• maintain very low operational costs
• process orders quickly and efficiently
• offer extremely competitive wholesale pricing

However, the trade-off is that we do not have control over orders once they have been submitted to the warehouse system, including cancellations or modifications.

No.

https://CheapestTshirts.ca offers wholesale pricing with no minimum order requirement.

Customers can purchase as little as one item.

No.

https://CheapestTshirts.ca operates as a Direct-to-Consumer wholesale website, which means our pricing structure is designed to offer true wholesale prices from the start.

Unlike many competitors who offer tiered pricing or volume-based discounts, our prices are already set at extremely competitive wholesale levels.

Because of this:

• you do not need to buy large quantities to receive wholesale pricing
• you can mix sizes and colors within the same order
• you can order as little as one item and still receive our competitive pricing
• our prices remain consistent whether you order one item or a large quantity

There is no pressure to purchase additional items in order to receive better pricing.

We encourage customers to compare our prices with other websites, and you will quickly see the difference.

Our goal is simple: offer the best possible prices from the start, without complicated bulk pricing structures or minimum order requirements.

No.

Managing tax-exempt accounts requires additional administrative processes that would increase operational costs.

To keep our prices extremely low, we do not process tax-exempt purchases.

Organizations that qualify for tax exemptions can usually apply for tax reimbursement through the appropriate government agency after purchase.

No.

All orders must be paid at checkout.

Providing credit accounts would significantly increase administrative costs and force us to raise prices.

No.

Orders must be completed using the secure online payment methods available during checkout.

No.

Because our pricing is already extremely low, we do not offer sponsorships or product donations.

No, we do not offer promo codes or first-time discounts.

Our entire business model is built around offering consistently low pricing upfront, rather than inflating prices and then offering discount codes.

Many companies use promo codes as a marketing tactic — they increase their base prices and then provide discounts to make customers feel like they are getting a deal.

We take a different approach:

• Our prices are already discounted from the start
• No need for codes, coupons, or waiting for sales
• Transparent pricing on every order, every day

In most cases, even after applying promo codes from other websites, our prices are still lower.

We believe in real savings, not marketing gimmicks.

This means you can shop with confidence knowing that you are already getting the best possible price without needing to search for discounts.

If you receive a garment with a manufacturing defect (such as holes, seam issues, or other production defects), you must report it within 1 week of receiving your order.

To submit a defect claim, please follow the instructions below exactly as listed.

Step 1 — Send Only ONE Email

Please send one email only with the required information.

Your email must include:

• your order number
• the quantity of defective item(s)
• the product model number
• the size(s)
• the official colour name

Sending multiple emails for the same claim may result in the claim being denied.

Step 2 — Provide ONE Photo Only

You must attach one single photo only.

The warehouse will not accept multiple photos.

The photo must clearly show:

• the defective item(s)
• the defect itself
• the garment tag clearly showing the size

If more than one item is defective, all defective items must appear together in the same photo.

Important Requirements

To avoid delays or claim rejection:

• the size tag must be clearly visible in the photo
• all defective items must appear together in the same photo
• only one photo is allowed
• only one email should be sent
• all required information must be included

Claims that include multiple photos, multiple emails, missing tags, or incomplete information may be denied by the warehouse.

Fraud Prevention Notice

To prevent fraudulent claims, the warehouse and apparel brands maintain internal records of defect claims and submitted images.

All shipments are also processed through automated warehouse systems where orders are scanned, recorded, and verified before leaving the facility.

Because of this:

• submitted photos may be compared against previous defect claims
• duplicate or reused images may be flagged automatically
• suspicious or repeated claims may be investigated

Submitting false or fraudulent defect claims may result in the claim being denied and the customer account being permanently blocked from placing future orders.

This process helps protect both the warehouse and our customers from fraudulent activity while allowing us to maintain extremely competitive pricing.

Minor marks caused during manufacturing or shipping are not considered defects if they can be removed with simple spot washing.

Spot washing may include using:

• Tide To Go
• warm water
• mild detergent or dish soap

Replacing garments for small washable marks would increase operational costs and raise prices.

Return requests must be submitted within 28 days from the date the order was placed.

Send one email only including:

• order number
• style number
• color
• size
• quantity
• reason for return

Once approved we will provide:

• RA Confirmation Number
• PO Number

Write both numbers on the outside of the package and on a paper inside the package.

Returns must be shipped to the warehouse using:

• Purolator
• UPS
• FedEx
• Canada Post

Returned items must be:

• unused
• unwashed
• unworn
• not wrinkled
• with tags attached

The warehouse charges a 25% restocking fee for receiving, inspection, inventory adjustments, paperwork, and refund processing.

This fee is charged by the warehouse, not by https://CheapestTshirts.ca.

Unfortunately, we do not offer exchanges.

All inventory is stored and shipped through independent third-party fulfillment warehouses, and their processing systems do not allow exchanges under any circumstances.

Because these warehouses operate using fully automated inventory and order processing systems, once items are shipped they cannot be exchanged directly for other sizes, colors, or products.

Why Exchanges Are Not Possible

The fulfillment warehouses we work with only support two types of transactions:

• returns of unwanted items
  
• new orders placed separately
  

Their systems do not allow items to be sent back and exchanged for different items within the same order.

This policy is set by the warehouse and applies to all companies that use their fulfillment services.

What To Do If You Need a Different Size or Color

If you need a different size, color, or product, the warehouse requires the following process:

• return the unwanted item following the standard return procedure
  
• once the return is processed, place a new order for the correct item
  

Why This System Exists

These warehouses process thousands of orders every day using automated systems.

Allowing exchanges would require manual order handling and inventory adjustments, which would significantly slow down their operations.

By using this highly efficient system, we are able to keep operational costs low and offer extremely competitive wholesale pricing to our customers.

We carry many brands including:

• Gildan
• BELLA + CANVAS
• American Apparel
• M&O
• Shaka Wear
• Rabbit Skins
• Q-Tees
• Russell Athletic
• Sportsman
• Valucap
• YP Classics

Fabric thickness is measured in ounces per square yard (oz.).

Higher ounces = thicker fabric.

T-shirts

Lightweight: 4–4.5 oz
Midweight: 5–5.5 oz
Heavyweight: 6 oz+

Hoodies

Lightweight: 7.5–8.5 oz
Midweight: 9–10 oz
Heavyweight: 11 oz+

Carded cotton

• durable
• slightly rougher texture

Ring-spun cotton

• softer
• smoother
• stronger

Combed cotton

• premium softness
• smoother fibers
• stronger yarn

Garments are dyed in dye lots during production.

Slight color variations can occur between different dye lots due to manufacturing conditions.

These variations are normal and not considered defects.

Some cotton garments may shrink slightly after the first wash.

To minimize shrinkage:

• wash with cold water
• dry using low heat

Many garments are pre-shrunk by the manufacturer.

No.

Fruit of the Loom products are not currently stocked within the warehouse network that fulfills our orders.

Why do Natural color t-shirts sometimes have small dots or fibers on them? Is this a defect?

Natural color t-shirts (such as Gildan 5000 Natural) are made using unbleached, untreated cotton fibers.

Because of this process, it is completely normal to see:

• Small brown or black specks
• Tiny fiber particles or lint
• Occasional natural cotton impurities

These are not defects and are a standard characteristic of natural cotton garments.

Unlike dyed or bleached fabrics, Natural color shirts go through minimal processing, which allows these natural elements to remain visible.

Please note:

• These specs are part of the fabric itself, not dirt or damage
• They are commonly found across all brands offering Natural cotton garments
• They do not affect the quality, durability, or printability of the product

If a perfectly clean and uniform appearance is required, we recommend choosing white or dyed colors instead of Natural.