Respectful Conduct & Customer Eligibility Policy

We are committed to providing exceptional products, competitive pricing, fast service, and a positive customer experience. In return, we expect all interactions with our team to remain respectful, professional, and honest.

To protect our employees, customers, suppliers, and business operations, we maintain a zero-tolerance policy toward abusive, threatening, fraudulent, or harmful conduct.

The following behaviors may result in the immediate suspension or permanent termination of service, at our sole discretion:

• Harassment, intimidation, threats, profanity, or abusive language directed toward our employees, contractors, suppliers, or representatives.

• False, misleading, defamatory, or malicious statements intended to damage our reputation, employees, products, services, or business.

• Fraudulent activity, including false claims, unauthorized chargebacks, payment disputes made in bad faith, or attempts to obtain products or services without payment.

• Abuse of our policies, guarantees, discounts, promotions, customer service resources, or ordering systems.

• Repeatedly engaging in unreasonable, disruptive, hostile, or excessive conduct that interferes with our ability to serve other customers.

• Publishing knowingly false, misleading, defamatory, or malicious reviews, social media posts, videos, comments, or other content intended to harm our business.

• Any conduct that creates a hostile, unsafe, or unproductive environment for our employees, partners, or customers.

If a customer violates this policy, we reserve the right to take one or more of the following actions without notice:

• Cancel pending orders.

• Refuse future orders.

• Permanently close customer accounts.

• Restrict or block access to websites, customer portals, and online services.

• Restrict or block communications through email, telephone, chat, or other channels.

• Refuse service across any current or future businesses, brands, websites, affiliates, or related companies.

• Take any additional action permitted by law to protect our business, employees, customers, and reputation.

We value respectful, honest, and professional relationships and reserve the right to choose with whom we do business.