Exchanges

Do You Offer Exchanges?

Unfortunately, we do not offer exchanges.

All inventory is stored and shipped through independent third-party fulfillment warehouses, and their processing systems do not allow exchanges under any circumstances.

Because these warehouses operate using fully automated inventory and order processing systems, once items are shipped they cannot be exchanged directly for other sizes, colors, or products.

Why Exchanges Are Not Possible

The fulfillment warehouses we work with only support two types of transactions:

  • returns of unwanted items

  • new orders placed separately

Their systems do not allow items to be sent back and exchanged for different items within the same order.

This policy is set by the warehouse and applies to all companies that use their fulfillment services.

What To Do If You Need a Different Size or Color

If you need a different size, color, or product, the warehouse requires the following process:

  • return the unwanted item following the standard return procedure

  • once the return is processed, place a new order for the correct item

Why This System Exists

These warehouses process thousands of orders every day using automated systems.

Allowing exchanges would require manual order handling and inventory adjustments, which would significantly slow down their operations.

By using this highly efficient system, we are able to keep operational costs low and offer extremely competitive wholesale pricing to our customers.

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